Last updated: 28 October 2026
Your privacy matters to us. This Privacy Policy explains how India Private Car Driver collects, uses, stores and shares personal information when you visit our website, contact us, request a travel quotation or use our tour, car and driver services.
In this policy, “we”, “us” and “our” mean India Private Car Driver. “You” means a visitor, customer or person whose information we receive in connection with an enquiry or service.
1. Information We Collect
We collect information that you choose to provide and certain technical information generated when you use the website.
Information you provide
- Contact details: name, email address, phone or WhatsApp number.
- Travel details: destination, pickup and drop-off locations, travel dates, number of travellers, preferred vehicle, tour interests and itinerary requirements.
- Booking and enquiry details: messages, quotation requests, booking references, service preferences and communications with us.
- Information needed to arrange a service: details you choose to share so we can plan transport, accommodation, sightseeing or other travel arrangements.
- Payment information: when online payment is available, the payment provider processes the payment. We may receive information such as payment status, amount and transaction reference. Please do not send card PINs, passwords or full payment credentials through an enquiry form, email or message.
Information collected by the website
When you browse the website, our hosting and security systems may record technical information such as your IP address, browser and device type, pages viewed, approximate visit time, referring page and basic diagnostic or security logs. This information helps operate, protect and troubleshoot the website.
2. How We Use Your Information
We use personal information for the purposes described below:
- To answer your questions and respond to quotation or booking requests.
- To prepare a travel plan, itinerary or service quotation based on the details you provide.
- To confirm and manage a booking, transport service or tour arrangement.
- To coordinate relevant details with a driver, hotel, guide, activity provider or other service partner when needed to deliver the service you requested.
- To send booking updates, pickup information, service notices and responses to your messages.
- To process or confirm a payment through the payment provider used for the transaction.
- To maintain business, accounting and booking records and meet applicable legal obligations.
- To protect the website, prevent misuse and investigate technical or security problems.
- To understand and improve our website and services, where appropriate and permitted.
We use your information for these purposes and for other purposes that we explain when collecting it or that are otherwise permitted by applicable law.
3. When We Share Information
We do not sell your personal information. We may share relevant information in the following circumstances:
- Travel service providers: with a driver, hotel, guide, transport operator or activity provider when sharing is necessary to arrange or deliver your requested trip.
- Technology and hosting providers: with companies that help host, secure, maintain or operate the website and its communication systems.
- Payment providers: with the payment service provider you use to complete a transaction. Payment providers handle payment information under their own terms and privacy practices.
- Communication services: with email, phone or messaging providers when you contact us or ask us to communicate through those services. WhatsApp and social media services are operated by their respective companies.
- Legal and safety reasons: when disclosure is required by law, a valid legal process or a legitimate need to protect people, our services or our rights.
- Business changes: if our business or services are reorganised or transferred, information may be handled as part of that change in accordance with applicable law.
We share only the information reasonably needed for the relevant purpose. Service providers may process information under their own privacy policies and contractual responsibilities.
4. Payments
If a payment option is offered, your payment is processed by the payment provider shown during checkout. We may receive confirmation that a payment was completed, declined or refunded and a transaction reference needed to manage your booking. The payment provider’s own privacy policy and terms apply to information you submit directly to it.
Do not send your card PIN, online banking password, one-time password or complete card credentials to us by email, phone, contact form or messaging service.
5. Cookies and Similar Technologies
The website or its service providers may use cookies or similar technologies to keep essential website functions working, support security, remember certain preferences or understand website performance. Cookie use may vary according to the features enabled on the website.
You can use your browser settings to view, block or delete cookies. Blocking essential cookies may affect some website functions. If a cookie or consent control is presented on the website, you can use it to manage the available choices.
6. External Websites and Embedded Services
Our website may contain links to external websites or display features provided by third parties, such as maps, social media or messaging services. When you follow an external link or use an embedded service, that provider may collect information under its own privacy policy. We do not control the privacy practices of external websites, so please review their policies before sharing information with them.
7. How Long We Keep Information
We keep personal information for as long as reasonably needed to respond to your enquiry, arrange or complete a service, maintain business and booking records, resolve disputes, protect our services or meet legal and accounting requirements.
When information is no longer needed for these purposes, we take reasonable steps to delete it, anonymise it or otherwise handle it in accordance with applicable law. The retention period may depend on the type of information and the reason it was collected.
8. How We Protect Information
We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse or alteration. No website, online transmission or storage system can be guaranteed to be completely secure. Please use care when sending sensitive information over the internet and contact us if you believe your information or booking communications have been misused.
9. Your Choices and Privacy Requests
You may contact us to request information about personal data you have provided, ask us to correct inaccurate details, request deletion where applicable, or withdraw consent for processing that relies on your consent. Withdrawal does not affect processing already carried out or processing that may continue on another lawful basis.
To help protect your information, we may ask you to verify your identity or provide details that help us locate the relevant enquiry or booking. Some information may need to be retained where required for a booking, legal obligation, dispute or other permitted purpose.
You can also ask us not to send optional promotional messages. Booking, safety and service-related messages may still be sent when they are needed to provide a service you requested.
10. Children’s Information
Our website and services are intended for people planning travel, not for children to use independently. A parent or legal guardian should provide any child’s information needed for a family booking and should share only information reasonably necessary to arrange the trip. If you believe a child’s personal information was submitted without appropriate authority, please contact us.
11. International Processing
Some technology, communication or payment providers may process information in locations outside the place where you live. Where information is handled across borders, we take steps required by applicable law and use providers and arrangements appropriate to the service.
12. Changes to This Policy
We may update this Privacy Policy when our services, website features or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date. Please review this page from time to time to see the current policy.
13. Contact Us and Privacy Complaints
For a privacy question, correction or deletion request, consent withdrawal or complaint, contact us using the details below. Please include enough information for us to identify the relevant enquiry or booking, but do not include passwords, payment PINs or other sensitive credentials.
India Private Car Driver
Email: info@indiaprivatecardriver.com
Contact page:
We will review privacy requests and complaints and respond in accordance with applicable law. You may also use the rights and complaint mechanisms available under the data-protection laws that apply to you.
We aim to handle personal information in accordance with applicable privacy laws, including India’s Digital Personal Data Protection Act, 2023 and the rules to the extent they apply and have come into force. :